EZG does not back up php files

Hi, we have two sites running that were created with EZG 3 and later converted to EZG 4.

We have had a major server failure on one site and when site data was reloaded, all blog & central admin content was lost (all back-up files were "0" file size)

The option to "DOWNLOAD PHP DATA" has always been selected on both sites.

I have checked the other site via FTP and the central-admin file size (for example) is 13kb on the server, but all local backups are "0" file size ?

Your urgent assistance would be appreciated as this has been a very costly exercise so far (2 years lost blog data) and it appears that our other site may also be at risk in case of hardware / software failure.

Kind Regards, Mark

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