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CORONAVIRUS (COVID-19) ANNOUNCEMENT

We know many of you are locked-in or under quarantine restrictions at the moment. Our support staff are based in Europe, so they too are being affected by the current situation. We appreciate your patience during this difficult time as we may not be able to respond to support requests quickly as we would like.

Image-Line Management Team

WE NEED DETAILS: Your problems will be addressed faster if you follow these suggestions:

  1. Update FL Studio - Before anything else, download and install the latest version of FL Studio from here. Your bug may be fixed already!
  2. Update macOS - Are you using AT LEAST the last version of macOS High Sierra (10.13.6). Mojave and Catalina are also good.
  3. Specific information - a) FL Studio version & build number, b) what you are doing and what happens exactly, c) step-by-step instructions how reproduce the problem.
  4. Screenshots - Another great way to demonstrate issues. See how here. Include images using the 'Attachments' tab, at the bottom of the post edit window.
  5. A video - The best way of demonstrating many issues - Use QuickTime as shown here. Include videos to your post from the 'Attachments' tab, at the bottom of the post edit window.
  6. Use English - Google Translate your post. Short simple sentences in your original language translate best. We are happy to work this way, no need to worry.

NOTE: Technical Support is ONLY available Monday - Friday (9 am to 5 pm Central European Time), thank you.

ALL posts made in this forum are 'Private' so that only you and staff can see them. This allows sharing of personal data, projects and other information. Posts are generally made public after they are marked 'Solved' AND there was no personal data contained in them.
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