Forum rules
POSTS HERE ARE PRIVATE. INSTRUCTIONS BELOW:

PLEASE NOTE THE TECHNICAL SUPPORT TEAM ARE ATTENDING THE ANNUAL COMPANY MEETING BETWEEN 21 - 23 MARCH SO RESPPNSES WILL BE SLOW DURING THIS WEEK. THANK YOU FOR YOUR PATIENCE.

ALL posts made in this forum are 'Private' so that only you and staff can see them. This allows sharing of personal data, projects and other information. Posts are generally made public after they are marked 'Solved' AND there was no personal data contained in them. If you don't want your post made public let the team know.

We know it's frustrating when things don't work as expected. However, please help us to help you by following these suggestions:

1. Update - Before trying anything else. Download and install the latest version of FL Studio from here. Your bug may be fixed already!
2. Update plugins - If you are using 3rd party plugins. Look at crash logs for their names. Install the latest version for any you spot. See also Plugins Behaving Badly
3. Simple clear explanation - Explain what you are doing, or trying to do, and exactly what is happening.
4. Update macOS - Are you using AT LEAST the last version of macOS High Sierra (10.13.6). Expect some issues if you updated to a brand new Major macOS release.
5. Specific information - a) FL Studio version & build number, b) what you are doing and what happens exactly, c) step-by-step instructions how reproduce the problem.
6. Screenshots - Another great way to demonstrate issues. See how here. Include images using the 'Attachments' tab, at the bottom of the post edit window.
7. A video - The best way of demonstrating many issues - Use QuickTime as shown here. Include videos to your post from the 'Attachments' tab, at the bottom of the post edit window.
8. Use English - Google Translate your post. Short simple sentences in your original language translate best. We are happy to work this way, no need to worry.

NOTE: Technical Support is ONLY available Monday - Friday (9 am to 5 pm Central European Time), it can take a few days to get a response depending on the level of demand. Thank you for your patience.