Cafepress / FL Bible problem

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Devious E Simian
Sat Jan 19, 2008 6:05 pm

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Cafepress / FL Bible problem

Hi - I ordered the FL bible from the Cafepress shop at the end of December. It finally arrived but with customs fees to be paid. This was a bit of a surprise, because in the UK there is no import duty or VAT to pay on books. It turns out that Cafepress had filled in the customs form incorrectly and declared the book as "Apparel & Miscellanous".

Cafepress have refused to refund the fees, and have told me that they regularly fill in the forms incorrectly.

Futhermore the binding is wrong; they appear to have forgotten to put the back cover on when binding it, so they flipped it over and stuck it on the front, then spun the binding. That means that the cover falls off as soon as you open the book.

Is there anything Image Line can do to get Cafepress to refund the fees?

Devious E Simian
Wed Jan 23, 2008 11:54 am

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Anyone? Cafepress are refusing to help even tho...

slicetwo
Wed Jan 23, 2008 3:40 pm

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overall cafe press sucks horribly. they have NO...

Devious E Simian
Wed Jan 23, 2008 9:11 pm

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I've closed both my shops with them. They don't...

Devious E Simian
Sat Jan 26, 2008 9:20 pm

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Given that it's been a week, I suppose I can ta...

jmc
Site Admin
Sun Jan 27, 2008 6:14 pm

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We've been in the US for Namm. Can you mail me ...

Devious E Simian
Mon Jan 28, 2008 9:22 am

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Ah - I'd not realised you were all away - my ap...

Resonator
Mon Jan 28, 2008 10:31 am

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How can I order the FL bible directly from imag...

jmc
Site Admin
Mon Jan 28, 2008 11:41 am

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Resonator wrote:How can I order the FL bible di...

Resonator
Mon Jan 28, 2008 12:30 pm

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OK thanks for the quick reply.

Devious E Simian
Mon Jan 28, 2008 12:37 pm

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JMC has arranged for the dispatch of another co...

Devious E Simian
Sat Feb 23, 2008 11:35 pm

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Nope. Again marked incorrectly and frankly I am...

liberaltugboat
Sun Feb 24, 2008 11:01 pm

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Devious E Simian wrote:Nope. Again marked incor...

DJ_Agitator_52
Sun Feb 24, 2008 11:49 pm

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hi only a question to jmc & IL why don't ...

liberaltugboat
Mon Feb 25, 2008 8:04 am

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DJ_Agitator wrote:hi only a question to jmc &a...

Devious E Simian
Mon Feb 25, 2008 10:47 am

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liberaltugboat wrote:why don't you just have th...

longlivelavey
Sun Mar 30, 2008 1:16 am

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I would recommend that no one buy the FL Bible....


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