FLKey 37 Issue

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Ace High
Mon Dec 26, 2022 11:50 am

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FLKey 37 Issue

My Wife got me a Christmas Present. She got me the FLKey 37 which I am in love with, but I am having connection issues. I know nothing about scripting, and I need support to get it up and running. It does not show that it is receiving Midi data from the keyboard. I have a Novation Launch key 25 that works fine when plugged in. Can someone assist me to get it going, Thank you in advance.

Image
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HDSQ
Mon Dec 26, 2022 9:48 pm

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Re: FLKey 37 Issue

Sorry to hear this is happening. Your MIDI settings look correct to me so I'm not 100% sure what's going on with it. Could you try a couple of things for me, checking between steps to see if any of them help?
  1. Use Novation Components to update the firmware of the FLKey (if there is new firmware available)
  2. Update to the latest FL Studio version (21.0.1) if you haven't already
  3. Reboot your PC
  4. Try connecting the controller to a different USB port
  5. Try connecting it using a different USB cable
  6. Try using it with a different MIDI program to see if it's an issue with FL Studio
  7. Use Components to reset the controller to its factory defaults
If none of that works, it could be an issue with the hardware, so you should contact Novation to organise an exchange. Let me know how it goes!

Ace High
Tue Dec 27, 2022 4:20 pm

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Re: FLKey 37 Issue

It turns out that I had to update the script by unzipping the file and placing it in the hardware folder in FL Studio 21. It solved the problem for anyone who has an issue, remember to check the script. Thanks you for your reply

Regards,
Ace...

BmaddFL
Wed Dec 28, 2022 3:07 pm

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Re: FLKey 37 Issue

Hey,

could you let me know which file and exactly the path where you placed the file?

I'm having the same issue.

Thanks

Ace High
Wed Dec 28, 2022 3:59 pm

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Re: FLKey 37 Issue

BmaddFL,
go to your documents/imageline/Fl Studio/Settings/Hardware.
Unzip the script file into the hardware file. Then restart the computer. Let me know
I have attached the file below
Thanks,
Ace
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BmaddFL
Wed Dec 28, 2022 5:25 pm

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Re: FLKey 37 Issue

Thanks for the reply!

unfortunately not working for me.

seems like the controller is not sending midi messages any more.

I've tried it with Midi-ox and Flstudio and can't get it to send, while other devices work fine..

HDSQ
Thu Dec 29, 2022 4:59 am

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Re: FLKey 37 Issue

BmaddFL wrote:
Wed Dec 28, 2022 5:25 pm
Thanks for the reply!

unfortunately not working for me.

seems like the controller is not sending midi messages any more.

I've tried it with Midi-ox and Flstudio and can't get it to send, while other devices work fine..
That's unfortunate to hear. See if you can get it to load in Novation Components, and try doing a firmware update and factory reset. If that doesn't work, contacting Novation support to get a replacement is your best bet.


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