Android Trouble Shooting Guide

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  1. Specific information - a) FL Studio Mobile version number, b) What you are doing and what happens exactly, c) Step-by-step instructions how reproduce the problem.
  2. Screenshots / Videos - Both great way to demonstrate issues. Include images using the 'Attachments' tab, at the bottom of the post edit window.
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Scott
Site Admin
Wed May 01, 2013 7:39 am

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Android Trouble Shooting Guide

INSTALLATION

These steps are to help you install the app where it fails at some point OR frequent unexplained crashes.

1. Make sure you use the most recent version.

2. Terminate all running apps from the task manager.

3. If you use a firewall program please make sure to allow internet access from ‘FL Studio Mobile’.

4. Use an Android file browser to go to ..\Internal Shared Storage\Android\data\com.imageline.FLM\files and delete recent.state

5. Clear app caches in Settings > Apps > FL Studio Mobile > Storage > Clear cache. Don't worry, this won't delete your Projects, only internal caches and the settings in Setup tab.

6. Uninstall/Reinstall - BACK UP YOUR DATA FIRST! Uninstalling will delete your project and sample data. For safety use BOTH Cloud Backup & a Physical Copy. Only then... from Android Settings > Apps > FL Mobile tap the top-right three-dots icon. Select Uninstall for all users. Then reinstall from the Play Store. Don't worry you won't have to pay for it again.

7. Restart Google Play Services and Google Play Store. From Settings > Apps > Google Play Store/Google Play-Services press 'Force stop', then launch Google Play Store as usual.

8. Restart FL Studio Mobile (use the same procedure as above but for Settings > Apps > FL Studio Mobile).

9. If this doesn't work try to reset your Internet connection and/or reboot the device and repeat step 4 before starting FL Studio Mobile.

PROBLEMS DOWNLOADING PROGRAM DATA or PURCHASED INSTRUMENTS

Make sure you are logged in on your device using the correct email address. It may be worth it to do this anyway, incase Google has become confused about your account...

1. Go to Settings > Accounts > Google

2. Tap to select your account

3. From the top right (three vertical dots) menu select Remove account.

4. Now go back to Settings > Accounts > Google and tap 'Add account' from the bottom of the list. Add your google account back with the @gmail.com address NOT any other email.

ALTERNATIVELY

5. Make sure In App Purchases are ENABLED for FL Studio Mobile.

CRASHES AT STARTUP

1. Clear app cache in Settings > Apps > FL Studio Mobile > Clear cache. Don't worry, this won't delete your Projects, only internal caches and the settings in Setup tab.

2. Use an Android file browser to go to ..\Internal Shared Storage\Android\data\com.imageline.FLM\files and delete recent.state

If asked by techsupport:
Upload a log file by following the instructions here: viewtopic.php?f=1964&t=88718&p=645363#p645363


HOW TO ADD FILES TO THIS FORUM

There are many ways. Here's two.

Cloud Save

1. Save your project to your google drive by tapping "send" and selecting "my drive" from the list of targets.

2. When you "Add files" on the forum, choose your google drive, and select the project you just saved.

Manually Finding Projects

1. Install the Total Commander file-browsing App.

2. When you 'Add files' on the forum, choose Total Commander.

3. Browse up to the top level folders and into ..\Internal Shared Storage\Android\data\com.imageline.FLM\files\My Songs

4. Choose an .flm file for upload.

USB RELATED ISSUES

Install USB Device Info and post the results.


MOVING CONTENT TO SD CARD

There is a hidden feature you can try, it may or may not work on your phone...

1. Install the Total Commander file-browsing App.

2. Create the folder on your SD card: SD/Data/com.imageline.FLM/files/FLM User Files (SD - the exact path to your SD card will depend on your device)

3. Copy everything from your main install under ../storage/emulated/0/FLM User Files to the new folder you created above

4. Restart FL Mobile.

5. To test if it has worked save a new project and see if it turns up on your SD card location under SD/Data/com.imageline.FLM/files/FLM User Files/My Songs.

6. If it works, you can delete ../storage/emulated/0/FLM User Files (the default installation user files folder)

Of course, back up everything before deleting the install location files.

NOTE: This is an undocumented feature because it does not work on all devices.



TOUCH LATENCY/ LAG

There are two options relating to audio performance, Multi core processing and Sound mode. Try ON/FAST, OFF/FAST.

Apart from making sure you don't have any power saving CPU features enabled on your phone and other background applications using CPU you may still get high latencies between playing keys/pads and sound on some Android devices. The reasons for this are explained in the information below.

Two things you can do to work around latency are:

A. Record at a lower BPM - than the final tack, use the 60-80 BPM range. Here latency won't be as problematic relative to the Playlist grid timing.
B. Sequence rather than playing - Use the Step-sequencer and Piano roll editor to enter your data.

10. Why is there such a big audio lag/latency on Android



There may be hope... like they have finally recognized the latency issue:

http://geeknizer.com/audio-improvements-in-android-5-0-l-audiophile/









https://code.google.com/p/high-performance-audio/

Scott
Site Admin
Wed Sep 19, 2018 3:16 am

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Re: Android Trouble Shooting Guide

PhantomSpartan wrote:I have a problem where sou...

Scott
Site Admin
Wed Jan 02, 2019 9:40 am

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Re: Android Trouble Shooting Guide

TheDragonLord wrote:I've attempted changing set...


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