Crash Report Logging (How To)

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Site Admin
Fri Feb 10, 2012 12:07 am


Crash Report Logging (How To)

BEST METHOD: If you get a screen to enter crash report details at the time of the crash, please do-so (including your email address), we get to see this information. Explain the last things you were doing when it happened.

Why not go back and reproduce the crash and fill in this info if you can.

To help staff here:

====== iOS INSTRUCTIONS ======
  1. On your iPhone/iPad, navigate to the Settings app
  2. Go to Privacy
  3. Go to Diagnostics & Usage
  4. Go to Diagnostic & Usage Data
  5. You will see an alphabetical list all crash logs on your device
  6. Select the latest one and upload it to the forums. Once you’ve entered the crash log, you can long-press to select all of the text and copy to your clipboard.
===== Android INSTRUCTIONS =====

Use Airdroid or OI File Manager or some other file browser to locate the folder/file on your device:



/SD Card/Android/data/com.imageline.FLM/files/crash-report.txt

Upload to the forum

If asked by Tech support:

1. Install Logviewer
2. Start LogViewer, then press menu and select Record. It will show you the location where the log file will be stored, please remember it.
3. Return to home screen, run FL Studio Mobile and try to reproduce the error.
4. Afterwards run LogViewer again, select Stop Recording from the menu and post the log file.

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