Crash Report 27-09-21

Technical support has moved to Ticketing - https://support.image-line.com/redirect ... calSupport

Return to “Technical Support (Windows)”

Forum rules
TECHNICAL SUPPORT HAS MOVED!

Technical support has moved to ticketing - START HERE

Some self-help links ...


NOTE: Technical Support is ONLY available Monday - Friday (9 am to 5 pm), it can take a few days to get a response depending on the level of demand. Thank you for your patience.
[You can only see part of this thread as you are not logged in to the forums]
Teksonik
Mon Sep 27, 2021 6:25 pm

x

Crash Report 27-09-21

I've been getting consistent crashes lately that appear to be related to the plugin SynthMaster 2. Here's a screenshot and I'll attach the crash log as well. The crashes seem to be related to SM 2's GUI. A test project with only SM 2 will load but when trying to open the GUI FL will crash. SM2 seems to work just fine in other DAWs or at least there have been no crashes yet. There is no mention of SM2 in the crash report. Win 10 20H2 64 bit, latest release version of FL64 and plugin 64 bit:


[Deleted private information to set it public. Deleted by Milinor]

Milinor
Technical Support
Tue Sep 28, 2021 7:26 am

x

Re: Crash Report 27-09-21

Hi there. What did you exactly do for it to cr...

Teksonik
Tue Sep 28, 2021 8:43 pm

x

Re: Crash Report 27-09-21

I tried 20.8.4.2576 and the problem still exist...

Teksonik
Wed Sep 29, 2021 1:39 am

x

Re: Crash Report 27-09-21

I just ran across a thread at KVR that stated i...

Milinor
Technical Support
Wed Sep 29, 2021 9:27 am

x

Re: Crash Report 27-09-21

Hi there Thanks for the info. we'll investigat...

Teksonik
Wed Sep 29, 2021 1:58 pm

x

Re: Crash Report 27-09-21

Duplicate post.
Last edited by Teksonik on Wed Sep 29, 2021 2:00 pm, edited 1 time in total.

Teksonik
Wed Sep 29, 2021 1:59 pm

x

Re: Crash Report 27-09-21

Yes as I said in my first post "crashes lately ...

Milinor
Technical Support
Thu Sep 30, 2021 10:45 am

x

Re: Crash Report 27-09-21

Hi So you are from the old gang! oh my bad, ...

saif.sameer
Thu Sep 30, 2021 11:23 am

x

Re: Crash Report 27-09-21

Hi! That GUI crash in SM2 common issue, KV331...

Teksonik
Thu Sep 30, 2021 1:29 pm

x

Re: Crash Report 27-09-21

saif.sameer wrote: ↑Thu Sep 30, 2021 11:23 am H...

saif.sameer
Fri Oct 01, 2021 10:37 am

x

Re: Crash Report 27-09-21

Hey buddy, No worries Perhaps Bulent was i...

Teksonik
Fri Oct 01, 2021 9:43 pm

x

Re: Crash Report 27-09-21

Ok sure I'll make an .flp tomorrow. I didn't wo...

saif.sameer
Fri Oct 01, 2021 9:58 pm

x

Re: Crash Report 27-09-21

Cool looking forward to that Re: U-He plugin...

Teksonik
Fri Oct 01, 2021 10:39 pm

x

Re: Crash Report 27-09-21

It's only happened once here but I didn't work ...

Teksonik
Sat Oct 02, 2021 7:21 pm

x

Re: Crash Report 27-09-21

Ok today I sent a formal crash report from with...

Teksonik
Wed Oct 06, 2021 7:06 pm

x

Re: Crash Report 27-09-21

Ok I've spent the whole afternoon testing one t...

saif.sameer
Thu Oct 07, 2021 11:15 am

x

Re: Crash Report 27-09-21

Hello, I checked the FLP you sent the other d...
You do not have the required permissions to view the files attached to this post.

reflex
Site Admin
Thu Oct 07, 2021 11:30 am

x

Re: Crash Report 27-09-21

Teksonik wrote: ↑Wed Oct 06, 2021 7:06 pm Ok I'...

Teksonik
Thu Oct 07, 2021 2:35 pm

x

Re: Crash Report 27-09-21

reflex wrote: ↑Thu Oct 07, 2021 11:30 am Could ...

Teksonik
Thu Oct 07, 2021 2:46 pm

x

Re: Crash Report 27-09-21

saif.sameer wrote: ↑Thu Oct 07, 2021 11:15 am A...

saif.sameer
Fri Oct 08, 2021 4:50 pm

x

Re: Crash Report 27-09-21

Related: SM2 does not use OpenGL for its GUI....

saif.sameer
Fri Oct 08, 2021 4:53 pm

x

Re: Crash Report 27-09-21

EDIT: Ok I managed to load SM2 from the plugin ...

Teksonik
Fri Oct 08, 2021 8:02 pm

x

Re: Crash Report 27-09-21

Ok I'll have to do it tomorrow, I'm done for to...

Teksonik
Sat Oct 09, 2021 3:13 pm

x

Re: Crash Report 27-09-21

Ok here is the diagnostics report. [Deleted pr...

Teksonik
Sat Oct 09, 2021 3:30 pm

x

Re: Crash Report 27-09-21

And now I just got a crash with Rob Papen's Pre...

saif.sameer
Wed Oct 13, 2021 11:27 am

x

Re: Crash Report 27-09-21

Teksonik wrote: ↑Sat Oct 09, 2021 3:13 pm Ok he...

Teksonik
Wed Oct 13, 2021 1:37 pm

x

Re: Crash Report 27-09-21

Here's a response I got from Bulent: kv331 wro...

Teksonik
Fri Oct 15, 2021 8:09 pm

x

Re: Crash Report 27-09-21

Reflex, any idea what could be causing the inst...

reflex
Site Admin
Mon Oct 18, 2021 12:48 pm

x

Re: Crash Report 27-09-21

The crash logs don't tell me much, except that ...

Teksonik
Mon Oct 18, 2021 1:08 pm

x

Re: Crash Report 27-09-21

It's odd you mention the meters because I notic...
You do not have the required permissions to view the files attached to this post.

reflex
Site Admin
Tue Oct 19, 2021 9:22 am

x

Re: Crash Report 27-09-21

Did you change any settings in the nVidia appli...

Teksonik
Tue Oct 19, 2021 2:14 pm

x

Re: Crash Report 27-09-21

No I've not made any changes in the nVidia app ...

reflex
Site Admin
Wed Oct 20, 2021 9:36 am

x

Re: Crash Report 27-09-21

Could you take a look at the Troubleshooting ta...

Teksonik
Wed Oct 20, 2021 12:49 pm

x

Re: Crash Report 27-09-21

Ok thanks I'll try those and report back. I hav...

Teksonik
Thu Oct 21, 2021 10:29 pm

x

Re: Crash Report 27-09-21

Well I tried both options on/off and I'm still ...
You do not have the required permissions to view the files attached to this post.

reflex
Site Admin
Fri Oct 22, 2021 9:07 am

x

Re: Crash Report 27-09-21

Teksonik wrote: ↑Thu Oct 21, 2021 10:29 pm Well...

saif.sameer
Mon Oct 25, 2021 7:03 am

x

Re: Crash Report 27-09-21

Teksonik wrote: ↑Thu Oct 21, 2021 10:29 pm als...

Teksonik
Tue Oct 26, 2021 1:37 pm

x

Re: Crash Report 27-09-21

I've already posted this soundfont player crash...

saif.sameer
Tue Oct 26, 2021 1:39 pm

x

Re: Crash Report 27-09-21

Okay sorry for that, I thought it was about som...

Teksonik
Tue Oct 26, 2021 1:58 pm

x

Re: Crash Report 27-09-21

Sorry I wish I could remember which soundfont c...

Teksonik
Mon Nov 01, 2021 7:59 pm

x

Re: Crash Report 27-09-21

KV331 just released a new SynthMaster 2 RC but ...

Hevy (IL)
Technical Support
Mon Nov 01, 2021 8:12 pm

x

Re: Crash Report 27-09-21

I will ask Saif to check the new update out and...

saif.sameer
Mon Nov 01, 2021 10:23 pm

x

Re: Crash Report 27-09-21

Hi, Can't see RC version currently is up on KV...

Teksonik
Tue Nov 02, 2021 3:38 pm

x

Re: Crash Report 27-09-21

Link is at KVR but hold on for awhile. I just g...

saif.sameer
Tue Nov 02, 2021 4:02 pm

x

Re: Crash Report 27-09-21

Goodness! What for they post critical release...

Teksonik
Wed Nov 03, 2021 8:21 pm

x

Re: Crash Report 27-09-21

Ok I'm very happy to report that the new releas...

saif.sameer
Thu Nov 04, 2021 12:46 pm

x

Re: Crash Report 27-09-21

Yes tested it earlier today, glad to see offici...


Return to “Technical Support (Windows)”