Windows - Download the diagnostic tool by clicking on this link.
Windows - Open FL Studio > Help (menu) > Diagnostics
Mac - Open FL Studio > Help (menu) > Diagnostics
Unlock purchased products
This function will direct you to enter your Image-Line account login details to unlock your purchased products.
Fix detected problems
Detects and corrects issues with the 'vorbis.acm' codec.
Reset FL Studio settings
This function will return FL Studio to its default installation configuration. Click here for more information on this option.
Reset FL Studio DPI scaling
This function will return GUI scaling options to their default installation configuration. This is particularly helpful when 'FL won't open after changing scaling options'.
Fix FL Studio Song Project
Used for troubleshooting issues with projects that will not open within FL Studio due to plugins used in the project. This will not fix a project containing corrupt data or recover lost project and plugin settings.
- Browse- Locate the problematic .FLP file that you want to fix.
- Remove the plugin that crashed when project was saved - FL Studio will automatically detect a problematic plugin in the project and remove it, may not work in all cases.
- Remove a plugin that crashes when file is opened - Manually select and remove plugins that you suspect may be causing problems in your project. Note: Third party plugins are only identified as 'Fruity Wrapper', so this option will likely require trial and error to remove a particular plugin from the project.
- Select - Applies the changes and saves a new version of the project.
I have a technical problem
Use this option to create a diagnostic report of your sytem which will better help us determine the cause of your issue. This information includes but is not limited to your FL Studio version, operating system version, available ASIO devices, and available MIDI devices.