CURRENT ISSUES (Updated 25/04/2023)

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Hevy (IL)
Technical Support
Tue Jan 05, 2021 1:49 pm

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CURRENT ISSUES (Updated 25/04/2023)

This post is a summary of the current issues commonly seen in Technical Support.

If you have a problem, please start here first (how to report issues) then below ...

FL Studio does not start/open:
Please check this:
FL Studio Won't Open / FL Studio Won't Start
And if it started to happen with the update to 21.0.3.3517, then please check:
11. FL Studio fails to open after update to 21.0.3



INDEX
  1. Cannot create file / Access is denied / Unable to write to / Couldn't create the file / Please check that no other application is currently using it - ALSO RELEVANT FOR FL STUDIO 21
    ↑ Knowledge Base

    Jump to this issue


  2. Arcade Crash

    Jump to this issue


  3. Revert FL Studio back to English / Can't change FL Studio language / Regionalization problem
    ↑ Knowledge Base

    Jump to this issue


  4. Why does my 'All Plugins Bundle' license say 'Producer Edition + Signature Bundle'?
    ↑ Knowledge Base

    Jump to this issue


  5. Windows directs me to the Microsoft App Store to install FL Studio desktop
    ↑ Knowledge Base

    Jump to this issue


  6. FLEX Connection or Download Errors and the solutions
    ↑ Knowledge Base

    Jump to this issue


  7. Novation MIDI scripts not showing up in FL Studio

    Jump to this issue


  8. Mixer mutes some Mixer Tracks on every other click (DirectWave&Drumaxx) FIXED in 21.0.2.3399

    Jump to this issue


  9. Sidechain with Limiter is not on time, it is off in any direction FIXED in 21.0.3.3517

    Jump to this issue


  10. BPM is not automatable with more than 180 BPM (or less than 60)

    Jump to this issue


  11. FL Studio fails to open after update to 21.0.3 FIXED but not released, next update after 21.0.3

    Jump to this issue


____________________________________________________________________________

Issue 1:

1. Cannot create file / Access is denied / Unable to write to / Couldn't create the file / Please check that no other application is currently using it

Reason and solution:
Avast , AVG or Windows Defender is most likely blocking FL Studio accessing the document folder.
Please add FL Studio to the exception list/whitelist of your antivirus.

Currently, only Avast and AVG is known to cause these issues, if you face a similar issue, please also try the solution for your antivirus and report it to us and the developers. In fact, ALWAYS report these issues also to the developers of the program / tool / plugin.

Knowledge base article: Cannot create file / Access is denied / Unable to write to / Couldn't create the file / Please check that no other application is currently using it
FL Studio 21 related:
It is possible that Windows Defender is blocking access once, disable it, start FL Studio, try again what you tried before and try to turn it on again, this might resolve the issue.
If not, please add FL Studio to the whitelist and/or let us know about it.
____________________________________________________________________________

Issue 2:
2. Arcade Crash

Solution:
Please check that the plugin is up-to-date and work through this page in the manual - Plugins Behaving Badly.

Also confirm you have reported this to the developer.
____________________________________________________________________________

Issue 3:
3. Revert FL Studio back to English / Can't change FL Studio language / Regionalization problem

Reason and solution:
It could happen that you set the Language accidentally to Chinese or any other language we add in the future, or for some other reason it changed.

Here is a step-by-step solution on how to revert it back, with screenshots in Chinese and marked locations to click on.

Knowledge base article: Revert FL Studio back to English / Can't change FL Studio language / Regionalization problem
____________________________________________________________________________

Issue 4:
4. Why does my 'All Plugins Edition' license say 'Producer Edition + Signature Bundle'?

Reason and solution:
Oops!

Unfortunately this license description is hard-coded into FL Studio's licensing system and won't display 'FL Studio All Plugins Edition' until we update FL Studio itself (fix in 20.8.1).


To verify you have the correct license, make sure ...

1. You have freshly unlocked FL Studio according to the instructions here.
2. Check you can save and reload the attached project that has all the All Plugins Edition instruments loaded - here. None should be in Trial.

Knowledge base article: Why does my 'All Plugins Edition' license say 'Producer Edition + Signature Bundle'?
____________________________________________________________________________

Issue 5:
5. Windows directs me to the Microsoft App Store to install FL Studio desktop

Reason and solution:
It can have multiple reasons.

1. Windows introduced Windows 10 S, which does not allow the installation of programs that are not in the App Store, as FL Studio does not exist inside the Windows App Store, it will show you FL Studio Mobile.
You can update to Windows 10, it's free.

2. Windows has a setting to set where to get Apps/Programs from.
You can find it here:
Windows Settings > Apps > Apps & Features > "Choose where to get apps".
You will have 4 different options:
  1. Anywhere
    This will allow ANY app to be installed, we recommend this setting as not every app is in the Microsoft Store.
  2. Anywhere, but let me know if there's a comparable app in the Microsoft Store
    This will let you know if Microsoft thinks, that this app also exists in the Microsoft Store, the look can differ, you might have to click on a popup "install anyway" or similar.
  3. Anywhere, but wan me before installing an app that's not from the Microsoft Store
    This will let you know quite clearly that this app is not from the Microsoft Store, you should still be able to install FL Studio without any issues.
  4. The Microsoft Store only
    This will prevent the FL Studio installation and might bring you to the FL Studio Mobile page inside the Microsoft Store.
Restart Windows after you changed this setting, just to be sure.

Knowledge base article: Windows directs me to the Microsoft App Store to install FL Studio desktop
____________________________________________________________________________

Issue 6:
6. FLEX Connection or Download Errors and the solutions

Reason and solution:
These are all currently known issues with FLEX and their solutions.

If you use a VPN, please disable it prior to testing any of the solutions below.

FLEX connection error (12002) Knowledge Base

This is a basic 'Timeout' error. This means communications or connection was taking too long so either FLEX or the server dropped the connection. This is error could be caused by many things.
'The download failed! Please contact support.

The operation timed out.' (12002)

  1. Check your internet connection is operating at the speed you would expect.
  2. Check you can access our User forums here.
  3. Check you are using the latest version of FL Studio (and so FLEX).
  4. Try again in 20 or 60 minutes.
FLEX connection error (12029) Knowledge Base

The following error message can occur if FL Studio is unable to connect to the Image-Line servers.
Couldn't connect to server! (12029) A connection with the server could not be established.'
  1. Type 'Windows Defender Firewall' into your start menu and open it OR Win+R and type 'control firewall.cpl' into the run-window and hit 'OK'
  2. Click 'Restore defaults'
  3. And confirm this action by clicking 'Restore defaults'
  4. Restart your computer and FL Studio and try again
FLEX download error (12057) Knowledge Base

The following error message can occur if your computer is unable to validate the Image-Line website security certificate.
'The download failed! Please contact support.
It was not possible to connect to the revocation server or a definitive response
could not be obtained.
(12057)'

  1. Type 'Internet options' into your start menu and open it OR Win+R and type 'inetcpl.cpl' into the run-window and hit 'OK'
  2. Switch to "Advanced" tab
  3. Scroll down to the "Security" section and uncheck 'Check for server certificate revocation*'
  4. Click 'Apply'
  5. Click 'OK' to close the window
  6. Restart FL Studio and try again
FLEX download error (12157) Knowledge Base

The following error message can occur Internet Explorer is out of date, or TLS 1.1 and TLS 1.2 is not enabled. FLEX on WIndows uses an API for downloading based on Internet Explorer components.
'The download failed! Please contact support.

An error occurred in the secure channel support

(12057)'

  1. Type 'check for updates' into your start menu and open it OR Win+R and type 'control update' into the run-window and hit 'OK'
  2. Click "Check for updates"
  3. Install updates, restart computer and try again
If you use Windows 7, please check the article directly.

Knowledge base article: FLEX Connection or Download Errors and the solutions
____________________________________________________________________________

Issue 7:

7. Novation MIDI scripts not showing up in FL Studio

Reason and solution:
FL Studio scans only once a day for new scripts.
So you technically only have to wait for a maximum of 24 hours to get the latest scripts.
You need to restart FL Studio for it to scan, we will create a 'check for new scripts' button in the future, but for now, we have 3 different solutions.
Manual, CMD and registry editor.


Solution:
Windows
  1. There are 3 ways to get it to sync now.
    1. Manual
      1. Open the start menu and type 'regedit' (without '')
      2. Hit enter to open the Registry Editor
      3. You might need to accept the Administrator prompt
      4. Navigate to HKEY_CURRENT_USER
      5. > Software
      6. > Image-Line
      7. > Shared
      8. > General
      9. Click once on General and look on the right side for 'LastUpdateDate'
      10. Double click it and change the value to 0
      11. Click 'OK'
    2. CMD
      1. Open the CMD by typing 'CMD' (without '') into the start menu and selecting 'Run as administartor'
      2. Type in:

        Code: Select all

        reg add HKCU\Software\Image-Line\Shared\General /t REG_SZ /v LastUpdateDate /d 0 /f
        reg = Registry
        add = add a key at following path/location
        /t = value type REG_SZ
        /v = key name
        /d = new value
        /f = force override
    3. Registry File
      1. Download the file, unpack it, start it and press 'Yes', 'Yes', 'OK'.
        It should now be reset to 0
        Reset Download Timer.zip
  2. Now restart FL Studio, it should now check for new downloads and download it, might need to restart it again if nothing is showing up. And should show up under 'Scripts' on the right side of the script selection-window.
macOS
  1. Close FL Studio
  2. Open the finder
  3. Open the 'Go' menu item in the top menu-bar
  4. Select 'Go to folder'
  5. Type in '~/library/preferences' (without '')
  6. Click on 'User > Username > Library > Preferences'
  7. Open the 'Image-Line' folder
  8. Open the 'reg.xml' in any advanced text editor (TextEdit in my case)
  9. Press CMD+F to open the search and type in 'LastUpdateDate' (without '')
  10. Change the value behind it ('>NNNNN<' while N = numbers) to '0'
  11. Save the file
  12. Start FL Studio
  13. It should now check for new scripts on startup, they should show up under 'Scripts' on the right side of the script selection-window.
____________________________________________________________________________

Issue 8:

8. Mixer mutes some Mixer Tracks on every other click (DirectWave&Drumaxx)

INFO:
This is fixed in 21.0.2.3399 for Directwave.
MAXX plugins, for example Drumaxx still have this issue, and it is currently in 'Awaiting code review', this will be included as soon as possible.


Reason and solution:
FL Studio disables unused Mixer Tracks to save CPU cycles, if DirectWave or Drumaxx use multi-out, it will use the set offset to route the audio to, the issue is that FL Studio is not informed by the plugins about these Mixer Tracks being used, so they will get disabled. For some reason, it is flipping back and forth.

Solution:
Load any effect plugin on the used multi-outs, this will cause FL Studio to render these Tracks all the time.
This is fixed for the next bugfix update after: 21.0.2.3399
____________________________________________________________________________

Issue 9:

9. Sidechain with Limiter is not on time, it is off in any direction

Affected versions:
21.0.0.xxxx up to 21.0.2.3399

INFO:
This is fixed in 21.0.3.3517, please update

Solution:
Please only use this fix with 21.0.2.3399 and below, not 21.0.0 or 21.0.1, please download this fix and install it as instructed:
Limiter bug fix beta for FL Studio 21.0.2

Or update if there is a newer version than 21.0.2.3399.
____________________________________________________________________________


Issue 10:

10. BPM is not automatable with more than 180 BPM

Affected versions:
All

Reason and solution:
Automation clips have min and max values, these are normally set to 0% and 100% to have the full range of automation.
You can manually set these to whatever you want to use for example 30% to 50%.

Automating the tempo, does create an automationclip with a 'better' working range of 60-180 BPM, so the change is not as drastic and you do not need to be as precise.
This is hardcoded and is hard to change at the moment, it is on the list and we will see if we can do it, at some point in the future.

Solution:
Create automation clip, set the max BPM you want in your DAW, then copy the value and paste it to the 'MAX' value of the automation clip.
This will set the 100% on the automation clip to the BPM you want to use, so you just have to put the automation clip to 100% to get the wanted speed.
You can also set it higher, but then have to find the perfect value for the wanted BPM.

Alternatively use the 'MIN' value.
____________________________________________________________________________


Issue 11:

11. FL Studio fails to open after update to 21.0.3

Affected versions:
21.0.3.3517

Reason and solution:
Reason:
Projects with HTML backgrounds can cause FL Studio to crash, no idea how it get into that state, but it is fixed for the next release.

Solution:
Please visit the FL Studio documents folder, and rename the '__current.flstheme' folder to '__current.flstheme_backup' (for example).

Code: Select all

\Documents\Image-Line\FL Studio\Settings\Themes
This should force FL Studio to use the default theme, which does not have this issue.
Please do not use HTML backgrounds until we released the next version (>21.0.3, for example 21.0.4 or 21.1)
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