I do not know what to do as i've reached out to the payment processor already and them appear to be absolutely incompetent.
I was advertised via noreply@mailing.image-line.com on 27th july 2019 saying there was a special offer for fl studio owners that i could buy the Akai Fire for only 99$, i figured it was a good deal so i paid the 99$.
Here is the mail i got when purchasing saying that they would get back to me with "tracking information asap". Note the "BonusLoops.zip" which they say is a bonus for my purchase, it will come back into play when i contact the payment processor "FastSpring"
So after 3-4 days of not hearing anything about tracking information i went to http://fire.akaipro.com and hit support, i've written them 3 times now and not gotten a single reply, straight up being ignored. So i start writing to the payment processor "FastSpring" instead regarding my purchase and all they do is saying i have gotten the product i paid for and they link me the BonusLoops.zip
The link in the email above leads to BonusLoops.zip.
What do i do? No one is understanding... should i contact my bank? Why is Image Line through their official advertisement channel advertising scams? Help is appreciated, thank you.