Crash Report Logging (How To)

Support, Project sharing, Discussion and more...

Return to “FL Studio Mobile”

Forum rules
Asking for help? WE NEED DETAILS: problems will be addressed faster if you follow these suggestions:
  1. Specific information - a) FL Studio Mobile version number, b) What you are doing and what happens exactly, c) Step-by-step instructions how reproduce the problem.
  2. Screenshots / Videos - Both great way to demonstrate issues. Include images using the 'Attachments' tab, at the bottom of the post edit window.
  3. Did you read the manual? - In FL Studio Mobile tap - Help > Manual. See it here.
  4. Use English - Google Translate your post. Short simple sentences in your original language translate best. We are happy to work this way, no need to worry.
NOTE: Technical Support is ONLY available Monday - Friday (9 am to 5 pm Central European Time), thank you.
Locked
[You can only see part of this thread as you are not logged in to the forums]
Scott
Site Admin
Fri Feb 10, 2012 12:07 am

x

Crash Report Logging (How To)

BEST METHOD: If you get a screen to enter crash report details at the time of the crash, please do-so (including your email address), we get to see this information. Explain the last things you were doing when it happened.

Why not go back and reproduce the crash and fill in this info if you can. :)

To help staff here:

====== iOS INSTRUCTIONS ======
  1. On your iPad, navigate to the Settings app
  2. Go to Privacy
  3. Go to Analytics & improvement
  4. Then tap on Analytics data
  5. Use the search to find 'FLStudioMobile'
  6. Choose the most recent one by date
  7. Tap share and upload it to the forums. Once you’ve entered the crash log, you can long-press to select all of the text and copy to your clipboard.
===== Android INSTRUCTIONS =====

Upload the log file FL Mobile created along with your bug report. To upload files, use the "Attachments" tab under the message editor, click "Add files." From here, things differ depending on your version of android.

Android 11 or higher

Use Total Commander to access the startup log, under "Internal shared storage > Android > data > Installed apps (at this point it will ask for additional permissions) > com.imageline.FLM > files > logs"

Android 10 and below

On Android 10 or below, use Airdroid or OI File Manager or some other file browser to locate the folder/file on your device:

\Android\data\com.imageline.FLM\files\logs

or

\SD Card\Android\data\com.imageline.FLM\files\logs
Top
Locked

Return to “FL Studio Mobile”